Common questions
Boats, payments, cancellations and the day itself — answered from the same pages the travel guide uses.
Before you book
How do I book a trip?
Open a tour, tap Book this experience, choose an open date and the number of people, and send the request. Only dates with free seats can be picked. The operator then confirms, and you pay and get your ticket QR.
What does the price include, and what do I pay on the island?
[placeholder: inclusions and the fees you pay on the day (island entry, terminal, eco) are set trip by trip. The Tourism Office is confirming the standard list; until then the trip page and its operator have the answer.]
What happens if the weather turns?
[placeholder: whether a cancelled sailing is refunded, rescheduled or credited depends on the operator and the day's coast guard advisory. The Tourism Office is confirming the wording for this page.]
Is the trip private, or will I join a group?
[placeholder: some trips are private and some are joined, and a joined boat can be merged on the day. Each trip page says which it is; the general rule is being confirmed.]
Is the boat registered, and are there life vests?
[placeholder: registration, insurance and life vests are checked per boat by the Tourism Office. How this page should state the requirement is being confirmed.]
How do I plan a day in Daet?
The trip planner builds a day-by-day plan from our attraction list that fits opening hours, travel time and your budget. Describe your trip in your own words and it fills in the details, then suggests tours that match.
Paying, tickets and cancellations
How do I pay?
You pay after the operator confirms your booking. On the booking page, tap Pay to pay online with GCash, Maya or a card through PayMongo; it's marked paid within about a minute. Or pay the operator directly by GCash, Bank transfer, Maya using the details on the booking page, then upload a screenshot of the receipt so the operator can verify it. The booking page always shows what you've paid and what's left.
Can I cancel, and will I get a refund?
Open the booking and use the cancel panel. If nothing has been paid and the operator hasn't confirmed yet, you can cancel straight away. Once you've paid or the operator has confirmed, you send a cancellation request; the operator reviews it and arranges any refund to you. Cancelling at least 48 hours before the tour day is the free window. Closer than that, the operator's own refund policy may apply. Once the tour day has started, the booking can't be cancelled in the app, so message the operator.
What does my booking status mean?
Pending confirmation: the operator hasn't accepted it yet; you'll be notified when they do. Confirmed: your seats are held and you can pay and show your ticket. Completed: the tour is done, and you can leave a review. Declined: the operator couldn't take it (the reason is on the booking). Cancelled: it was cancelled; any refund is arranged by the operator.
How do I get my ticket and check in?
Once your booking is confirmed and paid in full, open it and tap Show ticket QR. On the tour day, show the QR to your guide; they scan it to check your group in. A screenshot works offline. Guides can only check in bookings that are paid in full. If the QR won't load, show your booking reference (it starts with BK-) instead.
What are reward points worth?
You earn points automatically: pay for a tour in full (+50), check in with your guide (+30), complete a tour (+20), review a completed tour (+10), save a trip plan (up to 3 a day) (+5). Your balance is on your home page.
Getting here and around
How do I get to Daet from Manila?
By bus from Manila: overnight and daytime buses run from the Cubao and Pasay terminals to Daet. The trip takes about 7–9 hours depending on traffic and stops. By plane: fly to Naga (Pili) airport, then take a van or bus to Daet, about 2 hours. By car: about 7–8 hours from Manila along the Maharlika Highway. Times are typical, not guaranteed: confirm with your bus line, boat or tour operator, or the Daet Tourism Office.
How do I get around Daet?
Within Daet town, tricycles are the easiest way around; agree on the fare before you ride. Bagasbas Beach is about 10–15 minutes from the town center by tricycle. Jeepneys and vans link Daet with nearby towns such as Mercedes, Vinzons and Paracale. Most tours include transfers from the meeting point, so check the tour's inclusions first. Times are typical, not guaranteed: confirm with your bus line, boat or tour operator, or the Daet Tourism Office.
How do I reach Calaguas or the Mercedes islands?
Calaguas: boats leave from Paracale (about 2–2.5 hours) or from Vinzons (about 1.5–2 hours). Most trips leave early in the morning. Mercedes islands (Apuao and nearby): boats leave from Mercedes port, about 30–45 minutes to the islands. The calmest sea is usually from March to June. The Coast Guard cancels trips in rough weather, so keep a spare day and follow your operator's advice. Times are typical, not guaranteed: confirm with your bus line, boat or tour operator, or the Daet Tourism Office.
When is the best time to visit?
[placeholder: the dry months and the fiesta are the easy part; the month-by-month advice for boats is being confirmed with the Tourism Office.]
On the day
Where and when do we meet?
[placeholder: the meeting point and start time are on the trip page before you book, and on the booking once the operator confirms. A standing rule for late arrivals is being confirmed.]
What should I bring?
[placeholder: sun protection, cash in small notes, drinking water and a dry bag for the crossing; the full list for each trip is being confirmed.]
Can I bring children or older parents?
[placeholder: minimum ages and life-vest sizes are set by each operator. The Tourism Office is confirming a general line for families, children and older visitors.]
Accounts and people
How do I reach a person?
For anything about a booking, message its operator from the booking page. For general questions or a complaint, message the Daet Tourism Office. Outside the app, the operator's phone number is on the booking and on the trip page.
How do I become an operator or a guide?
Apply as an operator or as a local guide. The Tourism Office checks your permits and ID, then your trips go live and bookings come to your phone.
How do I sign in or change my password?
Use Sign in at the top of any page; new visitors can create an account from there. Sign out is next to the bell once you're signed in. To change your password, use "Forgot password" on the sign-in page.
Still not answered?
Ask the travel guide in your own words, and it answers from the same pages these answers come from. For anything about a booking, message its operator; for anything else, message the Daet Tourism Office.
Getting to Daet, by bus, plane or car, is also on the home page.